Help
Deep Cut: Support
Spin Journal, Kitchel Software
Thanks for using Deep Cut. If something isn't working or you have a question, start here.
Contact
Form: Send a message
Email: kitchelsoftware@gmail.com
Include your device model, iOS version, and what you were doing when the issue happened. We read every message.
Common topics
iCloud & Sign in with Apple
Make sure you're signed into iCloud on your device and that Deep Cut has permission to use iCloud if prompted. Guest mode keeps data on-device only.
Deep Cut Plus / purchases
Use Restore purchases in the app (Profile -> Plans & restore). Billing is handled by Apple; subscription management is in Settings -> Apple ID -> Subscriptions.
Discogs search & artwork
Searching releases uses the Discogs API. Rate limits or network issues can cause temporary failures; try again in a moment.
Optional catalog artwork
Better digital covers use the on-device music catalog and need Music access when the system prompts. You can change the default under More -> Vinyl library.
Privacy
See our Privacy Policy.